Copy of Medical Records
If you need to obtain a copy of your medical record, please call 219.886.4542 (Northlake) or 219.738.5586 (Southlake). A copy of the Release of Information Authorization form is required prior to obtaining your records.
To ensure the privacy, consent, and appropriateness of media coverage for patients, physicians, and employees; all reporters and/or photographers must make prior arrangements with Corporate Communications and Marketing to facilitate all interviews and photographs. Please contact us for more info.
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What to expect as a new patient
Once you are scheduled for a test, procedure or surgery, you will be contacted by a representative from our Patient Access Department. The purpose of this call is to verify your demographic and insurance information. Some procedures require insurance prior authorization, which needs to be completed at least 24 hours before your scheduled procedure. If you are scheduled for surgery, you will receive an additional call from a nurse to discuss your procedure prior to your scheduled appointment.
What to bring to registration
For all services you will be asked to present your picture identification and insurance cards. For your safety, all information will be verified and you will be asked to sign consent forms and receive an armband. You should also bring essentials such as a list of your medications (if not recorded during pre-registration), clothes to wear at discharge, glasses and hearing aids. Please remember to leave valuables such as money, credit cards and jewelry at home. You will also be ask to pay any outstanding or potential patient liabilities, please see billing for more information.
Preparing for your stay
We want to make your experience at Methodist Hospital a pleasant one as we fulfill our commitment to deliver high quality, personal care for you and your family. Click the link to learn more about what you should bring, what you should leave at home, and other useful information designed to help you prepare for your Methodist Hospitals stay. Learn More
During your stay
Excellent healthcare depends on a partnership of the patient and the healthcare team. To ensure that every patient receives the best care, everyone must take a role in patient safety, including you and your chosen family member or friend. Ask questions; invite your family and visitors to ask questions. Follow the link to learn about important hospital safety measures you can help us with. Learn More
Your patient rights
Methodist Hospitals seeks to deliver the highest level of care, based on the unique needs of each patient. We respect and value the privacy and personal dignity of our patients, and support patients’ rights to receive considerate, respectful care regardless of race, spiritual, cultural or personal beliefs, gender, or any other status as protected by law. Learn More
Patient & Visitor Information Center
At Methodist Hospitals, we understand how important quality health care is to you and your family. We have been serving Northwest Indiana for generations and hope you will let us be your health care provider of choice for many years to come. We are committed to providing our patients and visitors with the highest quality of services both within the hospital setting and online. Our online Patient and Visitor Information Center contains helpful information for visitors to Methodist Hospitals about our gift shop and visitation hours. Learn More